Shipping

Shipping within Germany (Free)

At Abstrakt Studio, we offer free shipping within Germany. We want to ensure that your order reaches you conveniently. There are no additional costs for shipping within Germany.

Shipping within Europe (€15)We also offer international shipping within Europe. For shipping to European countries, we charge a flat fee of €15. Regardless of the size or weight of your order, you can benefit from this fixed shipping price.

Delivery Time

We strive to ship your order as quickly as possible. The average delivery time within Germany is 3-5 business days. For shipping to other European countries, the delivery time may vary between 5-10 business days, depending on the destination country. Please note that international shipments may experience additional delays due to customs clearance, which are beyond our control. Order TrackingOnce your order has been shipped, you will receive a shipping confirmation via email, which will include a tracking number. With this number, you can track the progress of your delivery online and view the estimated delivery date.

Address Information

Please ensure that you provide the correct shipping address when placing your order. We are not responsible for failed deliveries due to incorrect or incomplete address information. If you need to change the delivery address after placing the order, please contact us immediately so that we can adjust the shipping accordingly.

Undeliverable Packages

In the event of a failed delivery attempt and the package being returned to us, we will contact you promptly. In such cases, a re-delivery can be arranged at an additional cost for shipping.

General Information on Returns

At Abstrakt Studio, we want to ensure your satisfaction with your purchase. However, if for any reason you wish to make a return, please take note of the following conditions.

Eligible Returns

We accept returns for defective or damaged items, as well as for items that do not match the description on our website. Please contact us within [number of days, e.g., 7 days] of receiving the item to arrange a return.

Return Process

To initiate a return, please send an email to [info@abstraktstudio.de] with your order number, a description of the issue, and, if applicable, photos showing the defect or damage. Our customer service team will promptly get in touch with you to coordinate the return process.

Return Conditions

The item must be in its original condition and returned in the original packaging. Please ensure that the item is securely packaged to avoid any damage during transit. We recommend using a trackable shipping method, as we cannot take responsibility for lost returns.

Please note that personalized or custom-made items, specifically tailored to your specifications, are not eligible for returns unless they have a defect.

Refund or Exchange

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. For approved refunds, we will reimburse you the full purchase price of the item, including the original shipping costs, if applicable.If you prefer an exchange, please indicate this in your return request. We will check the availability of the desired item and inform you about the further process.

Non-Refundable

ItemsPlease be aware that certain items are excluded from refunds, including specific one-of-a-kind pieces or custom-made items that cannot be resold. These items will be clearly marked in the product description.

Contact

If you have any further questions about our shipping conditions, please feel free to contact us. You can reach us at [contact phone number +491741556266] or via email at [info@abstraktstudio.de]. Our customer service team is committed to assisting you promptly.